What’s included in your  cleaning service?

Our cleaning services includes a deep, top-to-bottom clean that includes everything from dusting and surface cleaning to sanitising bathrooms, kitchens, and living spaces. We focus on areas that often get overlooked, like baseboards, behind appliances, and windows. You can also customise the cleaning based on your needs, such as focusing more on certain rooms or specific tasks like carpet cleaning.

Do I need to provide cleaning supplies or equipment?

No, we bring all the necessary cleaning supplies and equipment to complete the job. We use eco-friendly products that are safe for families, pets, and the environment. Our team is fully equipped with professional-grade tools to ensure the best results.

How long does a cleaning service take?

The duration depends on the size of the space and the scope of the cleaning. For a typical home, a deep clean may take between 2-4 hours, but we’ll provide an estimated time when you book your service. For larger spaces or specialised services (e.g., end-of-tenancy or carpet cleaning), it may take longer.

Do you offer cleaning for businesses or offices?

Yes, we provide commercial cleaning services for offices, retail spaces, and other businesses. Whether it’s a one-time deep clean or regular maintenance, we can tailor the cleaning to suit the needs of your workspace and schedule.

Can I book cleaning services for a specific date or time?

Yes, we offer flexible scheduling to accommodate your needs. Whether you need cleaning during business hours, in the evening, or on the weekend, we can arrange a time that works best for you.

What happens if I’m not satisfied with the cleaning?

We have a satisfaction guarantee. If you're not completely happy with the cleaning, we’ll return and fix any areas you're not satisfied with for a Special rate. Our goal is to ensure you're 100% pleased with the results.

Do you clean carpets and upholstery?

Yes, we offer carpet and upholstery cleaning as part of our services. We use professional-grade equipment to remove stains, dirt, and allergens, leaving your carpets and furniture looking refreshed and clean.

Are your cleaning products safe for pets and children?

Absolutely! We use eco-friendly, non-toxic cleaning products that are safe for pets, children, and people with sensitivities. You can rest easy knowing your space is clean without the risk of harmful chemicals.

How do I get a quote for your cleaning services?

You can easily request a customised quote by contacting us through our website, phone, or email. We’ll ask about the size of your space, the type of cleaning you need, and any special requests to provide an accurate estimate.

Do I need to be home during the cleaning?

It’s up to you! If you prefer, you can be home while we clean, or you can leave us access to the space (e.g., through a key or a lockbox). Our team is fully trusted, professional, and respectful of your home or office.

How often should I schedule a cleaning?

This depends on your needs! Some customers prefer seasonal deep cleans, while others may want regular maintenance cleaning (weekly, bi-weekly, or monthly). We can help you decide on a schedule that best fits your lifestyle or business needs.

What areas do you cover?

We provide cleaning services across London & Manchester. If you're unsure whether we cover your location, simply contact us and we’ll be happy to confirm!

Can I customise my cleaning service?

Yes! We offer customised cleaning plans based on your needs. Whether you need specific areas cleaned more thoroughly, or you’d like to add or remove certain tasks, we can adjust the service to meet your expectations.

Do you clean windows?

Yes, we offer window cleaning as part of our cleaning services or deep cleaning services. This includes both inside and outside windows, ensuring they are spotless and streak-free.

Are your cleaners insured?

Yes, all of our cleaners are fully insured and trained to handle any cleaning tasks safely and professionally. You can trust that your home or business is in good hands.

Your worries, our reassurance

Will the cleaners respect my home or office? Can I trust them?

We understand that trust is a top concern, which is why all of our staff are carefully vetted, trained, and insured. We only hire professional, background-checked cleaners, and we aim to build lasting relationships with our clients by consistently providing reliable and respectful service. You can be confident that our team will treat your space with the utmost care.

Will the cleaning be thorough? What if I’m not happy with the results?

We are committed to high-quality service with a satisfaction guarantee. If you're not fully satisfied with any aspect of the clean, we’ll come back and fix it at a special rate. Our team follows a detailed, methodical cleaning process and pays attention to the smallest details, ensuring that no area is overlooked.

Are the cleaning products safe for my children or pets? Will they leave harsh chemical residues?

We use eco-friendly, non-toxic cleaning products that are completely safe for families, pets, and the environment. Our products are effective without the use of harsh chemicals, so you can have peace of mind knowing your space is clean and safe. 

How much will the cleaning cost? Are there hidden fees?

We provide transparent pricing with no hidden costs. You’ll receive a clear, upfront quote based on the size of the space and the type of cleaning you need. If any additional work is required, we’ll inform you ahead of time. We believe in offering fair and competitive pricing for the quality service we provide.

Will it be difficult to book an appointment that fits my schedule?

We offer flexible scheduling to accommodate your busy life. Whether you need an evening or weekend cleaning, or a last-minute appointment, we can work around your preferred times. Our easy online booking system and clear communication make scheduling simple and stress-free.

Will the service be consistent every time? Will the cleaners do a good job again?

At Blue Owl Cleaning Ltd, we prioritise consistency. You’ll have a team of trained, experienced cleaners who understand your preferences and standards. Many of our clients have been with us for years, and we’re proud of our reputation for reliability. You can count on us to deliver excellent results, every time.

What if I’m not home when the cleaners arrive?

We understand that you may not always be at home during cleaning appointments. If needed, we can arrange for secure access to your home or office via a lockbox, key, or access code. Our team is trustworthy and follows strict protocols to ensure the safety of your property.

Can they clean specific areas like carpets, windows, or delicate upholstery properly?

Yes! We offer specialised cleaning for carpets, upholstery, and windows. Our team uses professional-grade tools and techniques to clean these areas thoroughly and safely. Whether it's removing stains from carpets or ensuring windows are streak-free, we have the expertise to tackle these tasks with precision.

Will this cleaning process actually improve my indoor air quality and reduce allergens?

Absolutely! Our deep-cleaning services focus on removing allergens, dust, and bacteria that can affect air quality. We use HEPA-filter vacuums, eco-friendly products, and techniques specifically designed to reduce allergens in carpets, upholstery, and surfaces. You’ll notice a fresher, healthier environment once the cleaning is done.

Do they have experience with specific cleaning needs, such as end-of-tenancy or post-renovation cleaning?